Hello,

I apologize for the problem with the Catalina -version. Our GLM team is working on this to find a solution. Any other users having the same problem, please follow up to this thread for updates.

​​​​​​​Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team

Thanks for making this "sticky"!

I updated to Catalina (Beta) on a spare Mac, but it will be only a matter of 3 to 4 month until the new OS will be released (Oct most likely).

As it doesn’t allow 32bit apps, even the latest GLM 3.1 won’t run anymore as the base seems to be a code derived from the native windows version. It looks and feels like a Java App.

So I also would be happy to be included in the early adopter programme for your 64 bit release. If you decide to re-build the app with Apple's Swift that would be very good news as well! 65MB for Win but 250MB for Mac installer feels like a second choice ;-/

All the best,
René

It's incredible, I bought the model 8351A, and my operating system was SIERRA 10.12.13, impossible to install GLM (any version /error) 

GLM 3.1.1 says , Made for "MOJAVE", although I didn't like to parsar 64bits, because I lost a few plugins and applications, I did it to install GLM, and .....

Same!  ERROR, ERROR, ERROR when installing....

I'm thinking about returning these monitors.... that I bought mainly for the properties that GLM promises....

Unbelievable! ;/

It is also not possible to register in this forum with Safari ;//

Hi, same here! I would be very glad if GLM3 gets a huge update to make it slim and fast :)

Definitely following this... I can hold off Catalina for a bit, but it's still going to hit us soon.​ Can't do without GLM.​​​​​​​​​

I just saw that there is a new version to download, build 159. Does it solve the compatibility issue?

According to the release notes: "10.15 Catalina not supported" and the same can be confirmed from System Information -> Applications -> GLM3: 64-Bit (Intel):    No

Genelec please advise on progress of the GLM update.  Thank you.

I'm sorry to inform you all, but at the moment it seems like Catalina will not be supported most likely until early 2020. We are looking for best alternatives to translate our GLM to 64bit version as soon as possile, but meanwhile we recommend you not to update your Mac until we announce more information about this.

We will give more accurate dates of possible launch date, as soon as we can! We deeply apologize for the inconvenience.

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team

Year after year you struggle with the major OS X update. When Mojave was released one year ago, Apple announced, that Catalina will be 64bit only. You had one year to prepare and Catalina betas have been out for a couple of months. Still, weeks after the release of Catalina you "are looking for alternatives to translate GML"? You should have started one year ago and you should have been testing the new version during the beta-phase in summer.

I really like Genelec monitors, however, your software support on OS X is ridiculous.

PC_MASTER_RACE. It cant be genelec's fault that you choose to use mac's. Never any problems with windows updates. Get a minipc for GLM, Problem fixed.

Tick tock, tick tock...

Are we being Trolled by you Genelec?

Apple’s first 64bit OS was 8 years ago and 32-bit apps have been deprecated for a good while now. 

This has nothing to do with Catalina directly, but rather Genelec not prioritizing the move to 64-bit. The whole “don’t upgrade your OS” doesn’t work if you buy a new computer which will not run anything but. Apple releases previews very early and has made clear their intentions here for a long time. The only retort is “it wasn’t important to us.” Cool; you’re entitled to that. 

The first Mac with a 64-bit CPU shipped in 2006. So let’s stop pretending this is anything other than the result of GLM not being profitable enough to prioritize development on OSX. Kind of scary, as it screams Genelec genuinely doesn’t think of the Mac platform as a priority. That’s totally their decision and that’s fine. It will however, inform my own. 

Dear All,

We deeply apologize for the inconvenience regarding GLM – Catalina, and we are also sorry that we have not released much information of the upcoming updates earlier.

One of our Company values is Honesty, and therefore we are always honest towards our customers.

We admit that we have not reacted fast enough to offer a GLM 64-bit application. The main reason for this, but not an excuse, is that we have been using coding tool that does not support 64-bit functionality at the moment, and we have been waiting for the supplier to release an update to their current software tool which would allow us to translate the current 32-bit GLM to 64-bit, which in the best scenario would have been a quite easy and fast job to do for our Software team.

We have been waiting for this release from the coding tool company, and we have had many discussions with them regarding this. However after the latest discussion with them, unfortunately we got the bad news that the release from them will be delayed, and this has led to the unfortunate situation where we have to look for another coding tool. What does this mean for Genelec?

• We need to start using a new coding tool, which means we can use some of the previous coding, but we have to build the user interface from a scratch. As this is a big change to the software, unfortunately this does not happen overnight.
• GLM software is being updated to be compatible with Mac OS X Catalina (10.15). The work is progressing well. Initially, the software becomes available as a Beta for end-customer evaluation.  We will let you know as soon as it becomes available.
• GLM cannot be installed on MacOs Catalina. However, GLM works properly on MacOs versions older than Catalina.
• GLM can be installed on Windows with no problem. For those Mac users who have also a PC this can be a temporary solution before GLM 64-bit for MacOS Catalina is ready. ​​​​​​​

If you would like to participate in the Beta testing program, please send e-mail to address below, and fill your contact information, and type ”I would like to participate in GLM 64-bit Beta testing ”, and we will send you an e-mail with the download link for the new GLM 64-bit for MacOS Catalina as soon as possible.

support@genelec.com ​​​​​​​

Please note if you have previously calibrated your system and stored the settings to the monitors, the monitors will play the calibrated sound.

We are once again very sorry for the problems this has caused, and if you have any questions regarding the use of GLM, please don’t hesitate to contact us through the Support Enquiry link above.

Best Regards,
Jani Oksanen
Customer Support Team

Wow that´s hard to hear. I have an 8000€ monitior system now and can´t run it on the newest MacOs software.. Apple announced over a year ago that they don´t support any 32bit apps anymore so you need more than 1,5 years for a release of an 64bit app? Cmon thats not the quality i expect from a product in such a price area.

Im really disappointed Genelec... 

FWIW, a Mac can run Windows on Boot Camp. Inconvenient if you haven’t partitioned your drive already, but a solution that works.

I understand Genelec is not a software company but when you sell premium speakers we expect better support. Basically i have to stay another 2 quarters with Mojave, i cannot by a new mac etc ...

On the more constructive side, i don't want to reboot but i am willing to use a virtual machine. Can we run a small windows in a virtualbox, attach the genelec controller to it and at least we have a poor man solution for the next months.

Genelec can you provide such a virtual machine? and a good explanation on how to do it? virtual box is free to use and a windows license is cheap so we could have a legal solution for cheap.

Same problem here. The solution for me is that use the Parallels Desktop with windows10. You can make setup in Win10 as wished.

And after configuration, pull off Ethernet cable on speakers, Use standalone mode, well......seems like this is the only way for now.

We've been running 64 bit since Windows 7, what's the hold up? You didn't see it coming? We cannot set up our new studio until we have correction software....very frustrating...

Dear All,

We have a temporary workaround solution tips for those people who has to access GLM with MacOS Catalina.

Please find attached document showing how to install Virtual Machine with Windows 10 on a MacOS Catalina.

GLM software is being updated to be compatible with Mac OS X Catalina (10.15). The work is progressing well. Initially, the software becomes available as a Beta for end-customer evaluation.  We will let you know as soon as it becomes available.

​​​​

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team

Ok... so here is the picture :

I received my pair of 8341 in November, I will receive my sam Sub next monday, and my brand new Mac Pro in about a week.

And in the middle of this rosy world I stumble on this thread where I learn that you're simply not ready at all for 64 Bit on Mac OS !!??

Can you imagine the number of studios of all sizes using your wonderful speakers who are getting equipped with Mac Pros in the coming weeks ??

This is very poor planning on Genelec's side !!

I will send the email to get on the beta test and I will try your workaround, but this just doesn't do justice to the quality of your products... by a long stretch.

As I started this thread.. dear fellow younglings,

I accepted Genelec as a reliable yet slow company, I would still prefer over all the other market contenders like KEF or Neumann, with their decisions to fail at quality control or customer support.

I got my SAMs with the switch from GLM 2.0 to 3.0 beta which was as rough as from the bloated 32 bit Java hybrid app Genelec decided to stay with – to a native 64 bit one now, but...

At least I can say what is not very common anymore: the hardware is rock solid and never failed me once, with 3 systems running. The software obviously seems to have not been put a lot of attention to and is not at par. My hope would be to have an equal standard in software quality as I know the Finnish also have the brains in software dev too.

Let's hope Genelec wakes up to this task as well and sees software as an equally important part of their value chain and sales argument and not as it was treated until now.

It is true, the first Core2Duo appeared in 2006, the first 64 bit cocoa apps were possible around that time too. For years this was foreseeable.

It is also sadly true that iOS 13 and macOS 10.15 are comparitively buggy! So as big studios would go: Mojave is the most stable release and if there is any chance, I would not upgrade to Catalina on my productive systems as long as possible.

Following topic also, uptated to catalina thinking, i have everything stored in the monitors...studio changed layout, lol

I had to roll my system back to an earlier OS and download all of my apps again so I could correct to another room. The data charge was an extra 120.00. Thanks GENELEC...

So frustrating Genelec... Not even a roadmap for this release?

Why do I have to use a Windows WM for months to calibrate my Ones? Probably most setups don't change that often but I'm working in a flexible studio and have to move my speakers - and rely on calibration very often!

Sadly anyone getting the new MBP 16" cannot use their expensive Genelec speakers... there is no way to use any OS prior to Catalina (And I really would!)

I love G products but this is hard to ignore for future purchase decisions.

We have to wonder what will will be the marketing cost of such a nonsense ? 

I would be curious what the marketing team thinks about all this, right in the middle of the release of brand new killer monitors who all heavily rely upon GLM software... a software absolutely necessary to make the best of top of the line expensive speakers... a software that was nonetheless left in 32 Bit on Mac OS when it was clear for the whole world that Catalina was the end of 32Bit... and that brand new top of the line MACs wouldn't run on anything else than Catalina !!! Comes very close to pi...g on everybody's parade, including your own, if I may say !

Let's hope the beta version is only a few days off !!

Upgrading the OS before a compatible GLM release was out and bickering about ridiculous data costs for a pointless OS downgrade; Stop, please, I'm sorry but all this does is paint yourself in bad light. SAM systems are no small investment, anyone with these implying they absolutely have no access to an alternate, GLM-compatible platform is a bit funny.

It's just a small delay - yes, small. No professional will jump to a bleeding edge OS release early on, certainly not one which drops 32-bit support. Even the most experimental ones should jump on the brakes when launching critical software on the preceding OS explicitly warns about the issue. Systems don't become unusable because GLM software doesn't run on one computer either, the hardware works fine without it and if you do need the software bits in the mean time, just get another platform to run it on, be it virtual or physical.

The situation is known, there are many workarounds, now there's a set date as well. Could we now please cool this thread down so that announcements are easier to follow, because quite many are interested in them. Thank you.

Dear All,

Few unconstructive messages deleted, and few of my own messages deleted to shorten this thread to make it easier to follow up. Thread locked for now. We will keep posting updates of the progress for GLM Catalina on this thread, but here is the latest information:

We have reviewed the current situation with the upcoming GLM that our Software team is working on, and the updated estimation dates for the releases would be below:

GLM 64bit Beta: End of April
​​​​​​​Official launch of GLM 64bit: June

If you would like to participate in the Beta testing program, please send e-mail to address below, and type ”I would like to participate in GLM 64-bit Beta testing”, and we will send you an e-mail with the download link for the new GLM 64-bit for MacOS Catalina as soon as possible.

support@genelec.com  ​​​​​​​

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team

Dear All,

I'm sorry to inform, the latest information I have received from our R&D is that the release for Beta-version will be delayed from the previous estimation, and at this point we do not have any time estimation share. We will update this thread, as soon as we can share more information. You can find the latest information below:

GLM software is being updated to be compatible with Mac OS X Catalina (10.15). The work is progressing well. Initially, the software becomes available as a Beta for end-customer evaluation.  We will let you know as soon as it becomes available.

This thread will be locked as there is many threads regarding this already. To continue discussion and share feedback, please go to this thread: https://community.genelec.com/forum/-/message_boards/message/1499130#/

​​​​​

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team ​​​​