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8020C volume knob does not effect output level

simoneacustico, modified 5 Years ago.

8020C volume knob does not effect output level

Youngling Posts: 1 Join Date: 4/25/17 Recent Posts
Hey all,

on one of my 8020C the volume control knob stopped working: I can turn the loudspeaker on / off by rotating it but the output level is set to max as soon as the loudspeaker is on.

Did anybody experience the same? Or do I have the send in the loudspeaker?

Regards,
Simone
jani-oksanen, modified 5 Years ago.

Re: 8020C volume knob does not effect output level

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts
Hi Simone,

I'm sorry to hear about the problem with 8020C. It seems like there is something wrong with the volume controller. Could you please fill us Service Enquiry Form, and we will get back to you with instructions how to proceed.

You can find Service Enquiry Form from link below:
https://www.genelec.com/service-enquiry-form