Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Message Boards

Problem of my 1038A

qooman, modified 14 Years ago.

Problem of my 1038A

Youngling Posts: 2 Join Date: 5/29/09 Recent Posts
My 1038A let me enjoy many good music in years.
But recently the mid-range surrounding is damaged (cracked, Maybe caused by high huimidity in HongKong), although it seems work fine without distrotion.
Can I reform it myself? If yes where I can buy the foam surrounding?
christophe-anet, modified 14 Years ago.

Re: Problem of my 1038A

Jedi Knight Posts: 188 Join Date: 3/23/09 Recent Posts
Hello,

Thanks for your message and sorry to hear about your 1038A problem. As mentioned in our Forum header, service questions should be sent directly to our distributor's service centers for fast and efficient handling.

Please consult the following link for the contact details of our distribution and service centers network:
http://www.genelec.com/sales-network/

Best regards,
qooman, modified 14 Years ago.

Re: Problem of my 1038A

Youngling Posts: 2 Join Date: 5/29/09 Recent Posts
Thanks for your quick reply.
I can't find any sole agent in HK through the link, more information can be provide?
christophe-anet, modified 14 Years ago.

Re: Problem of my 1038A

Jedi Knight Posts: 188 Join Date: 3/23/09 Recent Posts
Hello,

You are right, we have no distribution company covering HK only. I suggest that you contact our Chinese sales office and ask for further help and support from them.

The Genelec Chinese sales office contacts can be found under:
http://www.genelec.cn/company/contact-information/

All the best and sorry for the inconvenience once again.
Best regards,
dub_daddy, modified 2 Years ago.

RE: Problem of my 1038A

Youngling Posts: 0 Join Date: 1/19/21 Recent Posts

Hello. Im wondering how it went with speaker? i have the same problem. Speaker is working properly, but the mid cone foam is damaged. Also proberly beacuse of humidity.

lukester, modified 2 Years ago.

RE: Problem of my 1038A

Jedi Master Posts: 296 Join Date: 4/22/10 Recent Posts

Yes, they still had them when I checked a year ago.

I think you can google them (same driver for at least 1037, 1038, maybe 1034 etc.)

Or better yet, contact distributor for your territory,