Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

GLM Cloud Login Failed!

leon1976, muokattu 2 Vuodet sitten.

GLM Cloud Login Failed!

Youngling Viestejä: 4 Liittymispäivä: 23.6.2018 Viimeisimmät viestit

Hello! 

When I try to login in the GLM cloud I get the message "Authentication failed". How can i reset the password?

A time ago I could log in without problems. someone has had the same problem?

Regards

jani-honkanen, muokattu 2 Vuodet sitten.

RE: GLM Cloud Login Failed!

Youngling Viestejä: 3 Liittymispäivä: 19.1.2018 Viimeisimmät viestit

Hello!

Thank you for reporting this issue. The issue has been informed to our Genelec community team. We will fix the "GLM Cloud Login Failed" bug as soon as possible and let you know when the bug has been fixed.

 

Best regards,

Jani Honkanen

Genelec customer support

leon1976, muokattu 2 Vuodet sitten.

RE: GLM Cloud Login Failed!

Youngling Viestejä: 4 Liittymispäivä: 23.6.2018 Viimeisimmät viestit

Hi Jani!

Thanks for the support.

jani-honkanen, muokattu 2 Vuodet sitten.

RE: GLM Cloud Login Failed!

Youngling Viestejä: 3 Liittymispäivä: 19.1.2018 Viimeisimmät viestit

Hi,

GLM Cloud Login Failed bug has been fixed. You should be able to log in to GLM cloud now. Could you try to log in and report back does it work for you now.

We apologize for the inconvenience and thank you for your patience. 

Best regards,

Jani Honkanen

Genelec customer support

leon1976, muokattu 2 Vuodet sitten.

RE: GLM Cloud Login Failed!

Youngling Viestejä: 4 Liittymispäivä: 23.6.2018 Viimeisimmät viestit

Hi Jani!

Thanks for the response, now i can connect again.

best regards.