Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

Question before buying used Genelec speakers on B&H

mrcultureshock, muokattu 2 Vuodet sitten.

Question before buying used Genelec speakers on B&H

Youngling Viestejä: 1 Liittymispäivä: 27.6.2019 Viimeisimmät viestit

I'm thinking about buying a pair of used Genelec speakers on B&H (I live in the United States). According to B&H used product policy, the speakers are out of warranty. But I'm pretty sure these were sold by Genelec USA originally so they're most likely not grey market.

If I need to have them repaired in the future, I'll have to send them to Genelec, correct? Also, are repair costs expensive?

jani-oksanen, muokattu 2 Vuodet sitten.

RE: Question before buying used Genelec speakers on B&H

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Hi!

Genelec normally gives 2-year warranty to a new products, and this may also be calculated from the serial number if there is no original receipt or if the products are 2nd handed.

It is also possible to register the products to extended spare part warranty from link below:

https://www.community.genelec.com/product-registration

During warranty time the warranty repair should be done in the country where the product have been originally sold to. If there is no warranty, the monitor can be repaired with normal costs by any service of our distributors. You can find our distributors from link below:

https://www.genelec.com/where-buy

If you would like me to check the warranty situation with your product, please send us e-mail to support@genelec.com and include the full serial number with the product name, or take a picture of the serial number and send it to us.

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team