Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

New site is a catastrophe, also a bug on forgotten password system found.

anttikt, muokattu 3 Vuodet sitten.

New site is a catastrophe, also a bug on forgotten password system found.

Youngling Viestejä: 2 Liittymispäivä: 6.5.2013 Viimeisimmät viestit

Just dropped in to say that atleast the new old products page seems like huge step backwards. The data is hidden under related products and accessories panels so one might hastily come to conclusion that it doesnt even exist. Of course not all the products are there either and the links leading to those are dead. But i think you guys are propably working on this.

Also as i was coming to write this i found a bug on the forgotten password email that the genelec site sends. Picture of that is attached to this message. This was received on hotmail/outlook. First of all its not a link that you can just straight click. You have to copy it manually. And if you do that you must not copy the . at the end. Otherwise you will get error at the genelec site saying the link has expired. This might lead to people not being able to retrieve their password and come for support. Remove the dot from the password changing link and i think it will work as a link ,but atleast work as a link that you can manually copy without confusion

Cheers

Liitteet:

jani-oksanen, muokattu 3 Vuodet sitten.

RE: New site is a catastrophe, also a bug on forgotten password system foun

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Hi there!

Thank you for your valuable feedback, as you have noticed that the new website is still under developing, and we are adding more material all the time. We deeply apologize for the inconvenience for the lack of some material at this time. We are also fixing the dead links currently.

I will also forward your feedback to our website team, thank you for sharing your experience!

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team

7060b, muokattu 3 Vuodet sitten.

RE: New site is a catastrophe, also a bug on forgotten password system foun

Youngling Viestejä: 2 Liittymispäivä: 20.10.2018 Viimeisimmät viestit

It is a catastrophe!

Genelec. Why are you putting up a new website layout if you haven't completed it yet?

I'm looking for specifications of my 7060B and the optimum setup guidance sheet but I can't find it because it says 'later models will be added soon...' ? 

Yet I can see a preview picture of all the specs next to the search menu as soon as I type 7060B. How teasing. 

:(

jani-oksanen, muokattu 3 Vuodet sitten.

RE: New site is a catastrophe, also a bug on forgotten password system foun

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

I'm sorry for the inconvenience on my behalf! Please, if anyone need's information that can't be found from the current website (yet), please don't hesitate to reach to us at support@genelec.com and we can send the information/files directly.

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team