Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

Can't register serial number

yaschan, muokattu 2 Vuodet sitten.

Can't register serial number

Youngling Viestejä: 23 Liittymispäivä: 24.6.2010 Viimeisimmät viestit

I just bought 8010AP in Japan.

Interestingly there is a sticker over TYPE and S/N in the box and hand written seven digit serial number. 

When trying to register with it I am getting "Serial number was not found or it has been already registered. Please, check the serial number".

Should I try to register with this or with the longer number that is under the sticker?

jani-oksanen, muokattu 2 Vuodet sitten.

RE: Can't register serial number

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Hi There,

Please write the full serial number as example: 8010AP10000001 and it should work.

If any issues, please send picture of serial number to support@genelec.com and we can help you further!


​​Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team