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Repair delays

pierreaubert, muokattu 2 Vuodet sitten.

Repair delays

Youngling Viestejä: 3 Liittymispäivä: 7.7.2019 Viimeisimmät viestit

I bought a pair of 8361A to sit on top of a pair of W371A.

I was happy until one of the 8361A stop to worked. After the usual discussion with Genelec support, the speaker was shipped for repair.

That was end of May. 

I am very very unhappy that it takes so long to get a flagship speaker repaired. My question to you: is that a common occurrences? how long did it takes to get a speaker repaired?


jani-oksanen, muokattu 2 Vuodet sitten.

RE: Repair delays

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Dear Pierre,

​​​​​​​I'm very sorry to hear it has taken so long. We will send you e-mail shortly with more details!

Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team