Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

Genelec 8050A aluminium housing

kalodios, muokattu 2 Vuodet sitten.

Genelec 8050A aluminium housing

Youngling Viestejä: 2 Liittymispäivä: 23.9.2020 Viimeisimmät viestit

Hello, my monitor 8050A accidentally fall down and the case broke.

Is it possible to order a new aluminium housing or I have to repair it by soldering the aluminium?

8050

Liitteet:

antong, muokattu 2 Vuodet sitten.

RE: Genelec 8050A aluminium housing

Padawan Viestejä: 76 Liittymispäivä: 12.6.2020 Viimeisimmät viestit

Hello, Kalodios!

That's very unfortunate! Due our company policy we can't sell spare parts. You can repair speaker at your local authorized service. This will ensure safety and original acoustic properties of the product. You can find your closest service here: https://www.genelec.com/product-service

Anton,
Factory service team

stevenswall, muokattu 2 Vuodet sitten.

RE: Genelec 8050A aluminium housing

Youngling Viestejä: 7 Liittymispäivä: 4.12.2018 Viimeisimmät viestit

That's unfortunate, I don't think the Genelec distributors near me in the midwest want to support something they didn't sell me that I got from Florida. Hopefully arrangements can be made to get users the parts the need, especially if the product is out of warranty. 

antong, muokattu 2 Vuodet sitten.

RE: Genelec 8050A aluminium housing

Padawan Viestejä: 76 Liittymispäivä: 12.6.2020 Viimeisimmät viestit

Authorized service in the USA is provided by our subsidiary Genelec Inc. You can contact them directly by email: genelec.usa@genelec.com. They will be happy to help with arranging the repair.