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Genelec 8351 Clicking and amber light - No sound

smuff, muokattu 5 Vuodet sitten.

Genelec 8351 Clicking and amber light - No sound

Youngling Viestejä: 2 Liittymispäivä: 9.4.2017 Viimeisimmät viestit
I hope you can help.

One of my Genelec 8351 seems to have stopped working. No settings were changed. I powered it on and it just clicks and the front LED is amber (yellow). The other 8351 is fine.
The audio is connected via analogue in and none of the of the dip switches are enabled. I run the GLM2 software with volume controller. The GLM 2 software now does not see the speaker. In trying to remedy the problem I updated the GLM software and firmware of the (working) connected speaker and the GLM controller. I have swapped the ethernet cables and it made no difference.

Is there a way to reset the speaker it seems like it is stuck?

Many thanks in advance
jani-oksanen, muokattu 5 Vuodet sitten.

Re: Genelec 8351 Clicking and amber light - No sound

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit
I'm sorry to hear about the problem you have with 8351A. Could you send your GLM setup and screenshot of the GLM main screen to our service email.

First you need to import the GLM setup to desktop by going to "Help->Export Setup to Desktop", and please send this file with screenshot of GLM mainscreen with monitors connected. Send these files to service@genelec.com and we will get back to you soon.
smuff, muokattu 5 Vuodet sitten.

Re: Genelec 8351 Clicking and amber light - No sound

Youngling Viestejä: 2 Liittymispäivä: 9.4.2017 Viimeisimmät viestit
Message sent. Thanks for the quick reply.

Best

S