genelec M040 wont power on - Forum

also tried phono from my iphone and 1/4 inch jack none of the connections seem to activate the speakers to power up...

Hi,

1. Do you have the mains power cord plugged in for both speakers? These are active speakers and they need 100V to 240 V mains voltage to operate properly.

2. Do you have the main power switch (located on the back side of the speaker) turned ON for both speakers?

Hi, yes everything is plugged in switches turned on etc, they just seem dead wont work at all!

I have the exact same problem with my M030 today. It wont power on. I have changed the fuse on the plug and tried a different plug / tried plugging it into a different socket. Looks like I'll have to send it back.

EDIT: Someone told me there's a problem in a batch of Genelec M-series monitors with the fuse inside the monitor. Is this correct?

I have read that they are aware of the problem and are repairing the speakers in the warranty but we still have to cover the postage costs? seems unfair if the monitors have a known manufacturing defect, dont you think?

I have read that they are aware of the problem and are repairing the speakers in the warranty but we still have to cover the postage costs? seems unfair if the monitors have a known manufacturing defect, dont you think?

I agree with you 100% on that.

Luckily, for me, mine was only 3 weeks old so I'm going to get a brand new replacement. I have to say, it is a little disappointing that I paid over £300 for a single monitor that has a manufacturing defect.

Hi Dan and friendman,

I am sorry to hear about your problems with our active speakers. Since both of you received units which are DOA, it is a clear case that they need to be repaired/replaced. Have you already been in contact with your local distributor? Typically postage costs are covered by the distributor during the warranty period but this might vary from country to country.

We have recently improved both M series models when it comes to resisting any disturbance coming through the mains power. Using an external power switch is one occasion where these kind of problems may occur more easily. Of course this update is free of charge during the warranty period.

Hi Dan and friendman,

I am sorry to hear about your problems with our active speakers. Since both of you received units which are DOA, it is a clear case that they need to be repaired/replaced. Have you already been in contact with your local distributor? Typically postage costs are covered by the distributor during the warranty period but this might vary from country to country.

We have recently improved both M series models when it comes to resisting any disturbance coming through the mains power. Using an external power switch is one occasion where these kind of problems may occur more easily. Of course this update is free of charge during the warranty period.

Hi Ilkka,

Thanks for the reply. The store where I bought my M030 is going to pay for shipping and they are sending me a new one.

When you say "We have recently improved both M series models when it comes to resisting any disturbance coming through the mains power. Using an external power switch is one occasion where these kind of problems may occur more easily." can you please explain this? Do you mean that the M030 now have a switch on them for turning them on and off rather than turning them on and off just at the mains?

Hi, mine were bought mail order so source distribution in the uk say i need to send it to them, for which they will not cover the postage TO them.

Hi, mine were bought mail order so source distribution in the uk say i need to send it to them, for which they will not cover the postage TO them.

I hope you get sorted, Dan.

When you say "We have recently improved both M series models when it comes to resisting any disturbance coming through the mains power. Using an external power switch is one occasion where these kind of problems may occur more easily." can you please explain this? Do you mean that the M030 now have a switch on them for turning them on and off rather than turning them on and off just at the mains?

I mean that there are some internal improvements to better resist any disturbance coming through the mains which could potentially damage the speaker, typically burn the mains fuse. M030 and M040 have always had a power switch on the back so there are no changes there.

I just had my second M030 develop the exactly same fault as my first one - it won't power on!! This is very, very annoying, especially considering I paid over £300 for a single monitor. I would have expected the QC to be way better than this. One developing a fault is OK but another one, developing the exact same fault, is unacceptable.

I'm getting my money back and will be staying clear of Genelec products in the future.

Hy

I have a pair of M030 made in 05/2013 and today when I turn on my system one of the speakers is not turn on , I reversed the cables between the speakers and nothing. I send the speaker to the store where I bough, at my expense.
I hope it will solve as soon as possible.

All the best

To update the thread my monitors were fixed free of charge and returned working fine, i had to pay the carriage one way, although i sold my m040 and will be searching for a larger monitor.

My speaker was repaired without problems, thanks.

Hi there,

Was about to buy a set of M040's from Germany when I read about this issue.

Could someone from Genelec please comment on how common the issue is on the M040's?

Is there a manufacturing cutoff date (after which the update has been done) that I should be asking for when I purchase?
I'm not really interested in buying a set of brand new monitors only to have to send them back overseas to get them repaired.

Thanks

Hi there,

Was about to buy a set of M040's from Germany when I read about this issue.

Could someone from Genelec please comment on how common the issue is on the M040's?

Is there a manufacturing cutoff date (after which the update has been done) that I should be asking for when I purchase?
I'm not really interested in buying a set of brand new monitors only to have to send them back overseas to get them repaired.

Thanks

Hi,

Thank you for your question. The issue wasn't common on the M040 to begin with, but we decided to upgrade it as well for added protection. All M030 and M040 speakers produced since March 2014 have been updated.

Thanks very much for getting back to me with that info Ilkka.

Will see what I can find out about manufacturing dates before I order

I buy two monitors in 05-06/2014, I had a problem with one, in 07/2014 with the other one in 04/2015, both was repaired.
In 05/2015 the monitor that was repaired in 07/2014 has again the same problem. In the same outlet I have the laptop and the subwoofer, with those I had no problems.
In 07/2014 when my first monitor was repaired, with what was replaced the part with problem, the same power supply or with added protection ?

I buy two monitors in 05-06/2014, I had a problem with one, in 07/2014 with the other one in 04/2015, both was repaired.
In 05/2015 the monitor that was repaired in 07/2014 has again the same problem. In the same outlet I have the laptop and the subwoofer, with those I had no problems.
In 07/2014 when my first monitor was repaired, with what was replaced the part with problem, the same power supply or with added protection ?

Hi,

You should contact your local distributor for more detailed information. They have provided the service and therefore will have more information about it.

I was contacted by them, in the reparations of this year I got the update. I'm happy that you improve the time of return of the monitors from the service, I got it back in 10 days in the conditions that in my country there is no authorized service.