GLM 1.4.3 Software NOT working in OSX Mavericks (10.9) - Forum

Exactly the same problem here, my setup is Genelec 8250, GLM, MacPro 6-core 3.3 GHZ (Mid 2012), Logic Pro 9 + X, RME FF 400.

PLEASE check this instantly and give us something to fix it with!

Hi,
I have the same problem too.
please fix it asap.

Hi,

Thank you for your feedback! We have located and fixed the problem. Will post more info later today!

Having the same issue On mavericks. Looking forward to more info on this.

To those who have unfortunately updated to Mavericks like me....

I'm not sure whether you are aware of how easy you can switch back to Mountain Lion with a Time-Machine-Backup. I did it yesterday and all trouble has come to an end. I can strongly recommend it, since there seem to be other issues with 3rd party plugins in Logic 9 as well (I had higher-than-average crashes throughout the last couple of days). GLM working again smoothly

Just hold down Command-R while starting up the computer and choose the last Time Machine Backup that was made with 10.8 (the OS version is indicated next to the dates of the backup, so really easy to figure out). Then you can either restore the system on a spare HDD (which I did for safety reasons) and later change the HDD or restore it directly on the current system HDD. Took me about 3 hours waiting for a 500 GB system HDD and that was it.
Make sure you safe all data created since the update to Mavericks if it is on you system HDD, otherwise it will be lost.

Well... next time I will think twice about updating the OS before checking compatibility with the software I am depending on...

You absolutely right, but i have no time for restoring my system.. then i hope the guys there at Genelec will fix the situation a.s.a.p.. that's a real unprofessional situation.

GLM with OS X Mavericks (10.9): App Nap issue http://helpdesk.genelec.com/index.php?/ ... -nap-issue

You absolutely right, but i have no time for restoring my system.. then i hope the guys there at Genelec will fix the situation a.s.a.p.. that's a real unprofessional situation.

Technically speaking it's not a problem in the GLM software. It's about the new App Nap feature in the OS X which puts applications and USB connections to sleep mode if they are hidden or inactive.

That's great guys!!
It seems to work disabling the feature!! Sorry but i was really pissed off from that!!

Thanks Ilkka

Nice to know that it is safe to upgrade to Mavericks

Weeee . . . here we go.

Disabling App Nap mostly solved the issue of GLM hanging on Mavericks, but I am still experiencing GLM hanging intermittently. It mostly happens after leaving the system idle for a few hours... most mornings, for example, I awake to find GLM frozen.

Audio still passes, and the Powermate still controls volume/muting as normal, but the GLM screen is frozen, without any visual change with input from the Powermate. Force quitting and re-launching GLM resets everything.

Anyone else experiencing similar?

Disabling App Nap i'm not experiencing issues anymore.

Having the same issues as DCDC mentioned.App Nap doesn't solve the GLM freezing issue.Genelec Pls update GLM for Mavericks.Tnx!

Having the same issues as DCDC mentioned.App Nap doesn't solve the GLM freezing issue.Genelec Pls update GLM for Mavericks.Tnx!

Hi,

Can you describe when/how the system freezes? Is it exactly same as with DCDC?

The GLM freezes somtimes after 30 mins or randomly.The level fader becomes unresponsive with the griffin knob.Muting unmuting becomes unresponsive so i have to restart the GLM.Then for sometime its behaves fine.

Does it happen if you don't plug in the Griffin knob? Have you installed the Griffin software (you shouldn't install that)?

Hi! I havn't installed the griffin software for the knob.The freeze happens even if the knob is not connected.I checked it without the knob.

Same here. And the problem is very bad.

For the record: My setup is a 27" iMac i7 (late 2012) running OS X 10.9.1. The speaker setup consists of 2 x 8240a and 1 x 7260a with a GLM interface. The GLM software version is 1.4.3. I have been using a Griffin PowerMate before, but have disconnected it completely and uninstalled the software for it. Uninstalling the PowerMate didn't affect the problem at all. Disabling AppNap didn't help either.

My audio i/o is a Universal Audio Apollo 16 with Thunderbolt connection. The Apollo continues to work perfectly on it's own after GLM hangs, feeding the audio to my headphone amp through a direct connection. I occasionally need to run Windows 8 under BootCamp and have the Windows version of GLM installed for that purpose. I have never experienced any problems with GLM on that side of the fence.

GLM hangs very quickly for me. Ususally within a minute or so after I've launched it.

If I store the GLM settings to speaker and then quit the GLM app right away, the speakers function as expected. In this case the UA Apollo hardware does provide me with basic level and mute functions, but I lose all ability to control levels at the speaker end, as well as bass management, dimming, channel selection etc etc.

If I store the settings to the speakers but leave GLM running in the background, the speakers go silent when GLM hangs.

This problem emerged right away after updating to Mavericks. I did have another problem with GLM and PowerMate already under 10.8. (see my other, still unanswered thread "PowerMate muting speakers, changing GLM settings by itself" for more on this issue) but this new problem under Mavericks is a far more serious issue from a real-world workflow point of view.

I can't stress enough that this issue is much more than just a minor annoyance. From a workflow point of view it is highly disruptive. It creates real embarrasment for all parties when working within a professional context that regularly involves, for example, client presentations and similar "live" situations. Failure in these sorts of circumstances can, in a worst case scenario, create very real negative impact from a business point of view. We are, after all, discussing a high-end professional system here - an investment of thousands of euros suddenly failing in its core functionality: to reliably reproduce (and control) audio.

It goes without saying that the current state of affairs - if left unremedied - has a real potential of corroding the professional image and quality reputation of Genelec. It really needs to be fixed promptly. The first posts in this thread are from October 2013. Now it's January 2014 and I'm still being forced to jump through hoops and make basic compromises in my workflow each and every day. Judging from the other posts, I'm probably not alone in having to do this.

I would be happy to provide Genelec with my GLM hang reports from Apple's Console application, if that helps in any way?

My apologies for the long rant. I'm just starting to run out of patience here – a little bit. I do have faith in you taking this issue seriously. And I'm confident that I will get a fix for this very soon – because I know that's how you do things over there in Iisalmi.

Respectfully,

BAG

Same here. And the problem is very bad.

I would be happy to provide Genelec with my GLM hang reports from Apple's Console application, if that helps in any way?

Hi Baguette,

It would be very useful if you could send GLM hang reports for our analysis. Please forward them to my inbox here on the forum.

Thank you!

Same freezing issues as well hear i can still control volume via griffin even if application is frozen and unresponsive. Another problem i've been having on occasion is that GLM jumps to full volume even though the fader appears in the same position, decibel range i run AES professional and have my sound card at a high gain and this is very painful for the ears.

Any help would be appreciated.


I can also provide crash reports after next hang if this will be of any benefit.

Same freezing issues as well hear i can still control volume via griffin even if application is frozen and unresponsive. Another problem i've been having on occasion is that GLM jumps to full volume even though the fader appears in the same position, decibel range i run AES professional and have my sound card at a high gain and this is very painful for the ears.

Any help would be appreciated.


I can also provide crash reports after next hang if this will be of any benefit.

I am sorry to hear about the problems. Please provide crash reports to my inbox here, thank you!

Hey

I've also having problems with freezes during Mavericks. I just got my 8240.

I also had a situation where GLM lagged when raising the audio with a shortcut raising the audio… it got a tad loud there before snatching a usb cable pronto.

Overall I have to say I love my 8240 because of the audio quality… Would I buy them again? Probably… But the GLM and GLM_Autolink software really feels like is was made 4-5 years ago… The software is the only thing that would make me consider not buying them, and I really mean it. E.g. GLM Autolink is so full of bugs it's a joke. Sure you CAN make it works, just not very good and it isn't exactly fun using it… Software should be easy, fun and functional.

This was just me giving you my honest opinion. When it comes to software I am used to much higher standards nowadays, even from professional applications (not a joke).

But great hardware! Been using Genelec for many years, maybe should have stayed analog.

Best regards,
Martin

It would seem that the Griffin Powermate is the main culprit to the problems with GLM in OSX Mavericks. If possible, disconnect Powermate until we have updated the sofware (version 1.5.0 update is coming soon).

I've been having the same issue ever since upgrading to Mavericks and then getting a whole new top of the line iMac. It seemed fixed by disabling app nap but now the powermate volume control keeps disconnecting. What the hell is going on? I just bought a top of the line iMac and my whole audio system is f--cked. It's absurd that a state of the art DSP audio system won't function properly with a top tier iMac (which is a computer standard in the audio world). Absolutely absurd that an answer to this problem still hasn't been provided.

Hi,

There is a known compatibility issue with the GLM, OS X Mavericks and Griffin Powermate. We recommend not to use the Powermate until an update has been provided. It is very unfortunate but we'll do our very best to solve this issue.

Dear Ilkka

Isn't it a paradox to find this discussion under the label Professional Monitoring????
There is absolutely nothing professional about GLM.

I love my Genelecs to death but the GLM on OSX is simply a piece of shit!
Sorry, but we all know it is the truth.
Basic functionality is fine but very limited.
Implementation / programming / dependability has been a pain in the ass for al long as I have had Genelecs.

Please tell your bosses that we have had enough.
It's time the GLM system lives up the quality (and price tag) of the equipment.

Genelec is in the process of updating GLM to support the latest Mac OS X version. In Mavericks 10.9. Mac OS X version Apple has implemented new power saving features known as AppNap. Apple has also changed other functionality of the OS X operating system platform as a part of their own development aims, and these changes have led to incompatibility situation in the application level software. Therefore, new Mac OS X version requires changes in the application software in order to enable it to run on the updated operating system. This affects not only Genelec’s software but also the way other manufacturer’s devices, such as the Griffin Powermate, work and cooperate with softwares on the Mac OS X. We can assure you that we have been and are constantly working on keeping our application software compatible with new operating systems. However, finding and fixing all the incompatibilities unfortunately takes time especially considering that the release cycle of new operating systems can hardly be predicted.

In the meantime we would like to thank you for your valuable feedback and comments.

With best regards,

Aki Mäkivirta
R&D Director

I would like to point out that me with others appreciate your hard work but updating the GLM software to work with Mavericks would not be enough to satisfy many of your customers. I strongly believe that because of the state the GLM software is in it needs to be rewritten and reimagined from the ground up the really become good enough.

Easy configurable short cuts that works. Compatibility with controllers. UI tweaks. Predictability. Making the software more understandable.

I have the same feeling as previous posters, the hardware is unsurpassed, but the software... I would like to see the X11 and java junk ditched in a new version. It's polluting an otherwise clean install. Native OSX Mavericks please.

If I may direct your attention to the Wishlist discussion:

http://www.community.genelec.com/forum/viewtopic.php?f=12&t=659

Ilkka

Please ask your CEO to allow us a fair trade-in for GLM 2.0 upgrades.

We have been more than patient with years of problems with GLM 1.X Mac.
Just give us a fair deal.

Thanks in advance
. . and looking forward to test-driving the GLM 2.0

Peter Ring

Ilkka

Please ask your CEO to allow us a fair trade-in for GLM 2.0 upgrades.

We have been more than patient with years of problems with GLM 1.X Mac.
Just give us a fair deal.

Thanks in advance
. . and looking forward to test-driving the GLM 2.0

Peter Ring

I wholeheartedly agree on all of the above.

Thanks,
C

I've had issues with the GLM SE in general on Mavericks: GLM SE intermittently shuts off the L&R monitors hooked up to my 7162 (i believe) sub. The sub still works though.
The workaround I accidentally found was opening GLM SE, then shutting it down. That way GLM SE doesn't shut off the monitors.
Now there's the GLM 2.0 software that's supposed to work.You need to upgrade the interface to the new one in order to make it work. If it does it's a bit of a no-brainer for me.
Love the Griffin Powermate. It seems you can't have it control the volume of the UAD Apollo interfaces which is a crying shame. If someone found a way please share:-)

I've had issues with the GLM SE in general on Mavericks.

Hi,

GLM.SE software has known issues with OS X Mavericks. You should update to GLM 2.0 (please see our trade-in program) for continued support.