Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

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We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Keskusteluryhmät

Extended warranty, is it 2 or 3 years?

hakala, muokattu 10 Vuodet sitten.

Extended warranty, is it 2 or 3 years?

Youngling Viestejä: 1 Liittymispäivä: 22.3.2013 Viimeisimmät viestit
I just bought F One and two G Ones. The dealer handed me go-and-get-three-years-extended-warranty-by-registering-online cards. But by registering my products online I am only offered two years after all. I was wondering what is the case here? Thanks.
ilkka-rissanen, muokattu 10 Vuodet sitten.

Re: Extended warranty, is it 2 or 3 years?

Yoda Viestejä: 2564 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
Hi,

The extended warranty period for G and F series products is 3 years. We will modify the web page to show the correct information. Thank you for your feedback! :)
jari-n, muokattu 10 Vuodet sitten.

Re: Extended warranty, is it 2 or 3 years?

Youngling Viestejä: 1 Liittymispäivä: 17.4.2013 Viimeisimmät viestit
I get my first Genelecs yesterday. I buy two 6010a from Stockmann verkkokauppa "Hullut Päivät" and F one subwoofer from verkkokauppa.com. :D

All three packages has same "Go and get three years extended warranty" voucher. I registered and find that 6010a-warranty expires april 2017 and F one expires april 2018.
ilkka-rissanen, muokattu 10 Vuodet sitten.

Re: Extended warranty, is it 2 or 3 years?

Yoda Viestejä: 2564 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
Hi Jari,

It seems that a wrong voucher was packed with your 6010A speakers. It should have one which states 2 year extra warranty as the web page correctly informed you. I am terribly sorry for this inconvenience.