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Microphone Serial Number Issue

congsu, muokattu 11 Vuodet sitten.

Microphone Serial Number Issue

Youngling Viestejä: 12 Liittymispäivä: 21.12.2010 Viimeisimmät viestit
Hi,

I just bought a brand new 8200B Set for my 8250s.
The CD was faulty (couldn't install under OS 10.6) so I downloaded the latest version of the AutoCal Software from here (Version 1.4).

Now the thing is: My Genelec-Measuring-Microphone hast the serial Number 101 508 - and the current software version supports only up to serial number 101 500. At first I thought this would probably be a typo, but no:
AutoCal does not accept this microphone!

I mean, this sounds like a bad joke - you sell me a microphone specifically for your system and it is not supported by your own software?!?

Can you please give me a hint of what to do?

Thanks in advance!
Philipp
ilkka-rissanen, muokattu 11 Vuodet sitten.

Re: Microphone Serial Number Issue

Yoda Viestejä: 2564 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
Hi Philipp,

First of all, I'm really sorry for the trouble. Could you explain why you can't install the software from the original CD? Does the installation program start? Does it jam during the installation?

The microphone serial number problem is quite simple in fact. The GLM itself doesn't limit the microphones supported, it's limited by the microphone calibration files installed into the system during installation of the GLM. The CD provided with the software is always updated with the newest microphone calibration files (since we make and calibrate them ourselves), but the downloadable GLM file is only updated periodically which means that in some rare cases it might be missing some of the newest mic calibration files, as happened in your case.

The most simple solution is that I will send you the calibration file for your microphone which you need to copy to your computer. Look for a private message from me shortly. :)
congsu, muokattu 11 Vuodet sitten.

Re: Microphone Serial Number Issue

Youngling Viestejä: 12 Liittymispäivä: 21.12.2010 Viimeisimmät viestit
Hi Ilkka,

thanks a million for the quick help! Now everything is fine and working properly...

The installation program from the CD starts but jams during installation. I tried it 3 times, it was always the same, it tells me that something is missing and can't be written on the HDD.
micke-sundsvall, muokattu 11 Vuodet sitten.

Re: Microphone Serial Number Issue

Youngling Viestejä: 1 Liittymispäivä: 26.1.2011 Viimeisimmät viestit
I am # 101 509. The GLM multi measure wont work. Its a bug or something. I dont know if it has something to do with the "Microphone Serial Number Issue".
ilkka-rissanen, muokattu 11 Vuodet sitten.

Re: Microphone Serial Number Issue

Yoda Viestejä: 2564 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
I am # 101 509. The GLM multi measure wont work. Its a bug or something. I dont know if it has something to do with the "Microphone Serial Number Issue".

Hi Micke,

I received your private message. We are working on this and we will let you know once we have something to share. :)
meripha, muokattu 10 Vuodet sitten.

Re: Microphone Serial Number Issue

Youngling Viestejä: 1 Liittymispäivä: 24.8.2011 Viimeisimmät viestit
What microphone is good for my camcorder? I have a Canon FS20 camcorder and I don't like the little buzzing sound it makes when recording and the audio isn't that good. I want to find a new microphone for this camera. Any suggestions?