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Thank you for all the years of Community discussions and activity!

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Keskusteluryhmät

Problem of my 1038A

qooman, muokattu 13 Vuodet sitten.

Problem of my 1038A

Youngling Viestejä: 2 Liittymispäivä: 29.5.2009 Viimeisimmät viestit
My 1038A let me enjoy many good music in years.
But recently the mid-range surrounding is damaged (cracked, Maybe caused by high huimidity in HongKong), although it seems work fine without distrotion.
Can I reform it myself? If yes where I can buy the foam surrounding?
christophe-anet, muokattu 13 Vuodet sitten.

Re: Problem of my 1038A

Jedi Knight Viestejä: 188 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
Hello,

Thanks for your message and sorry to hear about your 1038A problem. As mentioned in our Forum header, service questions should be sent directly to our distributor's service centers for fast and efficient handling.

Please consult the following link for the contact details of our distribution and service centers network:
http://www.genelec.com/sales-network/

Best regards,
qooman, muokattu 13 Vuodet sitten.

Re: Problem of my 1038A

Youngling Viestejä: 2 Liittymispäivä: 29.5.2009 Viimeisimmät viestit
Thanks for your quick reply.
I can't find any sole agent in HK through the link, more information can be provide?
christophe-anet, muokattu 13 Vuodet sitten.

Re: Problem of my 1038A

Jedi Knight Viestejä: 188 Liittymispäivä: 23.3.2009 Viimeisimmät viestit
Hello,

You are right, we have no distribution company covering HK only. I suggest that you contact our Chinese sales office and ask for further help and support from them.

The Genelec Chinese sales office contacts can be found under:
http://www.genelec.cn/company/contact-information/

All the best and sorry for the inconvenience once again.
Best regards,
dub_daddy, muokattu 1 Vuosi sitten.

RE: Problem of my 1038A

Youngling Viestejä: 0 Liittymispäivä: 19.1.2021 Viimeisimmät viestit

Hello. Im wondering how it went with speaker? i have the same problem. Speaker is working properly, but the mid cone foam is damaged. Also proberly beacuse of humidity.

lukester, muokattu 1 Vuosi sitten.

RE: Problem of my 1038A

Jedi Master Viestejä: 296 Liittymispäivä: 22.4.2010 Viimeisimmät viestit

Yes, they still had them when I checked a year ago.

I think you can google them (same driver for at least 1037, 1038, maybe 1034 etc.)

Or better yet, contact distributor for your territory,