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7060B Protection Red Light Always on and No Sound

myanmar, muokattu 4 Vuodet sitten.

7060B Protection Red Light Always on and No Sound

Youngling Viestejä: 2 Liittymispäivä: 4.10.2017 Viimeisimmät viestit

I have a 7060B bought 3 years back hooked up with Gustard Pro running fine all along. I played Edge of Tommorrow movie from Macbook pro today which has some bass effect and suddenly it stopped producing any sound. I notice that the Protection Red Light is always on now. I had it power off for awhile and tried it again but with no luck. There is a faint sound coming out from 8030A which is connect to 7060B front left with XLR but 7060B and 8030A connect to front right are not producing any sound at all. If I connect the 8030A pairs directly to DAC it works fine.crying

Any suggestion for a quick troubleshooting and fix?

jani-oksanen, muokattu 4 Vuodet sitten.

RE: 7060B Protection Red Light Always on and No Sound

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Hi Myanmar,

I'm sorry to hear about this issue. It seems like there is something wrong with the subwoofer, and it is needed to be checked and repaired in our authorized service. Could you tell me where you are located, and I can provide you contact information of your closest service to have subwoofer repaired.

Best Regards,
Jani Oksanen
Factory Service Team

myanmar, muokattu 4 Vuodet sitten.

RE: 7060B Protection Red Light Always on and No Sound

Youngling Viestejä: 2 Liittymispäivä: 4.10.2017 Viimeisimmät viestit

 

Hi Jani-Oksanen,

I bought it in Singapore but I have relocated to Myanmar and brought them with me to Yangon, Myanmar. I am not sure if there would be any authorized service center?

 

jani-oksanen, muokattu 4 Vuodet sitten.

RE: 7060B Protection Red Light Always on and No Sound

Jedi Master Viestejä: 449 Liittymispäivä: 30.3.2017 Viimeisimmät viestit

Hi,

Unfortunately there is not authorized service in Myanmar. Please contact Danmon Asia Ltd, to have your monitor repaired.

You can find their contact information from link below:

https://www.genelec.com/distributor/danmon-asia-ltd

Best Regards,
Jani Oksanen
Factory Service Team