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Can't store group settings (8240, GLM 3.1.0 Build 144)

kire, modified 4 Years ago.

Can't store group settings (8240, GLM 3.1.0 Build 144)

Youngling Posts: 16 Join Date: 5/10/09 Recent Posts


I have two 8240s, GLM 3.1.0 Build 144 on macOS Sierra 10.12.6. All firmware updated.

I can no longer store group settings, when I try to I get the following error message:


Access violation at 000AF6FB, accessing address 0000019C.

and the monitors turn silent with leds blinking.

See attached screen capture.

Help is much appreciated, thanks.


jani-oksanen, modified 4 Years ago.

RE: Can't store group settings (8240, GLM 3.1.0 Build 144)

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts


I'm sorry to hear about the issue. What I first recommend to do is to delete old existing GLM from the computer, and then installing the GLM 3.1 again. Could you be kind and please contact us at if it doesn't fix the issue.

Best Regards,
Jani Oksanen
Customer Support Team