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volume changes with the external potentiometer

uyen, modified 1 Year ago.

volume changes with the external potentiometer

Youngling Posts: 15 Join Date: 1/13/17 Recent Posts

Volume potentiometer: I notice this morning after installing the latest version GLM 3 (my operating system is MacOs Mojave) that the volume changes randomly by plus or minus 0.5 dB sometimes 1 dB (using Cubase). This seems to be related to the external potentiometer because the volume is stable when set by the software.

Do you know of such a problem?

Thank you in advance.

jani-oksanen, modified 1 Year ago.

RE: volume changes with the external potentiometer

Jedi Master Posts: 427 Join Date: 3/30/17 Recent Posts

Hello, 

We have updated the accuracy of this on a firmware update. Could you be kind and download our latest GLM 3.1.1 from link below, and update the firmware of your monitors and most importantly of the GLM adapter.

http://www.genelec.com/glm

If it still doesn't work, please contact us at support@genelec.com.

Best Regards,
Jani Oksanen
Customer Support Team

 

 

 

uyen, modified 1 Year ago.

RE: volume changes with the external potentiometer

Youngling Posts: 15 Join Date: 1/13/17 Recent Posts

Many thanks for your answer.

I will try as soon as possible what you suggest.

 

Best regards.

uyen, modified 1 Year ago.

RE: volume changes with the external potentiometer

Youngling Posts: 15 Join Date: 1/13/17 Recent Posts

 

The firmwares were already updated. But I installed the updated Glm without rebooting my computer. It seems that it was the reason of the issue. Now after reboot it seems that the problem is solved. Many thanks.