Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Message Boards

Distortion on 8010A

domh, modified 3 Years ago.

Distortion on 8010A

Youngling Posts: 0 Join Date: 4/29/19 Recent Posts

Hi everyone,

I have a pair of 8010A, recent days I found one of them got distortion and cracking noise. I recorded a short video for you to see.

https://www.dropbox.com/s/andqvrc2v0ky5w2/IMG_7279.MOV?dl=0

I tried to swap audio cables between them, but this thing still happen. I pair them with Audioengine D1 which have RCA output.

 

jani-oksanen, modified 3 Years ago.

RE: Distortion on 8010A

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hello,

I'm sorry to hear about the issue. Could you be kind and please reach out to your nearest distributor, who can help you to have your monitor be repaired in authorized service. You can find your nearest distributor from link below:

https://www.genelec.com/where-buy

Best Regards,
Jani Oksanen
Customer Support Team