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Strange login issue

andremorais, modified 9 Months ago.

Strange login issue

Youngling Posts: 2 Join Date: 3/9/19 Recent Posts

Dear all, can you please explain or share if you have the same issue: I can login successfully into the Genelec Community website (www.community.genelec.com) with my usual login details. However when trying to login to the Genelec Cloud account using the GLM App with the same exact login details it appears an error message that authentication failed. Basically, cannot login into my GLM Cloud account with the GLM app :(

jani-oksanen, modified 9 Months ago.

RE: Strange login issue

Jedi Master Posts: 427 Join Date: 3/30/17 Recent Posts

Hi There,

Could you please first download our latest GLM from link below, and if the issue still exist, please contact to us directly at support@genelec.com 

www.genelec.com/glm 

Best Regards,
Jani Oksanen
Customer Support Team

 

andremorais, modified 9 Months ago.

RE: Strange login issue

Youngling Posts: 2 Join Date: 3/9/19 Recent Posts

Thank you! It worked!