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G series - problems and support

niemima6, modified 9 Months ago.

G series - problems and support

Youngling Posts: 3 Join Date: 7/28/14 Recent Posts

Not a big issue with LED but... I had couple pairs of G three and G four speakers. Extendend (5y) warranty ended in June 2019. Now white led with 1 G three speaker is blinking (not litting) in very rarely - like 2 times per month and blinking about 2-5 secs. Changing on-off with LED dip and powering off doesn't change situation. Because it's rare and blinking case it might be loose contact . Does any of you had similar? I'm asking because I have a bit skills and tools but too lazy to search and measure where possible problem is so any suggestions will help. Any diagrams available or...?

niemima6, modified 9 Months ago.

RE: G series - problems and support

Youngling Posts: 3 Join Date: 7/28/14 Recent Posts

in addition - speaker sound is still excellent and working so LED is more cosmetic but I think I deserve quality with price...

jani-oksanen, modified 8 Months ago.

RE: G series - problems and support

Jedi Master Posts: 427 Join Date: 3/30/17 Recent Posts

Hi There,

We will repair this under warranty. Please contact our service through link below:

https://www.genelec.com/service-enquiry-form

Best Regards,
Jani Oksanen
Customer Support Team

niemima6, modified 8 Months ago.

RE: G series - problems and support

Youngling Posts: 3 Join Date: 7/28/14 Recent Posts

Okey... Very nice and excellent service. I will open service ticket for this.