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Can't register serial number

yaschan, modified 3 Years ago.

Can't register serial number

Youngling Posts: 23 Join Date: 6/24/10 Recent Posts

I just bought 8010AP in Japan.

Interestingly there is a sticker over TYPE and S/N in the box and hand written seven digit serial number. 

When trying to register with it I am getting "Serial number was not found or it has been already registered. Please, check the serial number".

Should I try to register with this or with the longer number that is under the sticker?

serial number registration
jani-oksanen, modified 3 Years ago.

RE: Can't register serial number

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hi There,

Please write the full serial number as example: 8010AP10000001 and it should work.

If any issues, please send picture of serial number to support@genelec.com and we can help you further!


​​Best Regards,
Jani Oksanen
​​​​​​​Customer Support Team