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GLM 3.1.1 Mac installation on Mac OS 10.13.6 fails with mystery message

andy-johnson-laird, modified 2 Years ago.

GLM 3.1.1 Mac installation on Mac OS 10.13.6 fails with mystery message

Youngling Posts: 13 Join Date: 12/21/10 Recent Posts

I'm trying to install GLM3_Mac_3_1_1.mpkg on an iMac running Mac OS 10.13.6. It runs normally until the "Installation" phase -- starts writing files and then crashes with the attached dialog displayed,

Has anyone else seen this problem please? I've tried all the usual incantations (e.g. restarting the Mac).


Thanks in advance

Andy

andy-johnson-laird, modified 2 Years ago.

RE: GLM 3.1.1 Mac installation on Mac OS 10.13.6 fails with mystery message

Youngling Posts: 13 Join Date: 12/21/10 Recent Posts

For what it's worth GLM 2.2.0 just installed without any problem (apart from the install package not being signed so I had to override in the System Preferences).

EDIT: Oops. Spoke too soon. I get a "GLM 2" is not optimized for your Mac" dialog box.

EDIT2: Sigh. GLM 2.2.0 fails to recognize any speakers (2 x 8240, 1 7260). :(

jani-oksanen, modified 2 Years ago.

RE: GLM 3.1.1 Mac installation on Mac OS 10.13.6 fails with mystery message

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hi Andy,

For direct support in the future from Genelec, it is fastest to contact support@genelec.com.

​​​​​​​Please find document attached that most likely will help you to get get the 3.1 installed!


​​​​​Best Regards,
​​​​​​​Jani Oksanen
​​​​​​​Customer Support Tem