Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Message Boards

NEW: Customer Support Site

jani-oksanen, modified 3 Years ago.

NEW: Customer Support Site

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

We have released a new customer support page, where you can search for answers to your questions. We will be adding more information and articles in the near future, and also on that site you can find "submit a request" button. Using the button you can contact Genelec Support -team directly if you do not find the answer you are looking for. We are focusing our efforts at the moment to reply to all questions sent to us.  The Genelec Community forum discussion here is open for all users to interact together.

The new customer support page is on testing phase, and we would like you to check it out. If you have any improvement ideas or articles you would like us to add there, please let us know on the comments below! ​​​​​​​


Best Regards,
​​​​​​​Genelec Customer Support Team

boniek, modified 2 Years ago.

RE: NEW: Customer Support Site

Youngling Posts: 3 Join Date: 12/8/20 Recent Posts

How to setup 5.1 or 5.2 Genelec 8330 system for immersive movie playback (dolby/dts) and gaming both using PC as a platform.  Which audio interface assuming AES connection and which for XLR (which would be more practical with less cable clutter or at least more flexibility)? How many subwoofers (1x 7360 or 2x 7350?).

There are a lot of cables (ethernet, power, audio signal). Are there any options for wireless connection (both ethernet and audio) for Genelec speakers?

raoulst, modified 2 Years ago.

RE: NEW: Customer Support Site

Padawan Posts: 28 Join Date: 5/13/16 Recent Posts

It would be great to be able to select my registered serial numbers when submitting a support request.