Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Message Boards

8340A issue

chen.chun.hao, modified 2 Years ago.

8340A issue

Youngling Posts: 2 Join Date: 11/15/19 Recent Posts

After two days testing my new pair of 8340s, I found the sound of right speaker was louder and brighter than left. Does anyone have the same problem ? I used GLM 4 to set them up, had no idea why the issue happened.

jani-oksanen, modified 2 Years ago.

RE: 8340A issue

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hello,

I'm sorry to hear about the problem. Could you be kind and go to GLM|Help|Export setup to Desktop and send it to us to address service@genelec.com and we will get back to you soon.


Best regards,
Jani Oksanen
​​​​​​​Customer Service

chen.chun.hao, modified 1 Year ago.

RE: 8340A issue

Youngling Posts: 2 Join Date: 11/15/19 Recent Posts

Ok, I'll send it to you. Thanks for your help. :)