Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

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Message Boards

8050A Crackles

conra, modified 5 Years ago.

8050A Crackles

Youngling Posts: 1 Join Date: 8/3/16 Recent Posts
Hello there!

I'm located in Brazil and it's very very hard to get servicing or issues solved in a fast pace here. So I need info on which part to replace to fix a crackle 8050A. Local distributor seems not interested in fixing problems, just to make money selling speakers. Do not have time for BS.... Please Help!!!! Can provide address in Europe or in the States to get parts delivered. Many thanks!!!
ilkka-rissanen, modified 5 Years ago.

Re: 8050A Crackles

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hello,

It is our standard practice to operate only through our official distributors and their service. Active monitors have lethal electricity inside them and anyone who opens them needs to be properly trained and educated by us. We can not let customers service them on their own. We do not send spare parts directly to customers. I am sorry about this.