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Volume Controller "Crackling" Noises

fabian, modified 7 Years ago.

Volume Controller "Crackling" Noises

Youngling Posts: 6 Join Date: 11/20/15 Recent Posts
Hi Guys,

having issues with my little Volume Controller 9310A, which causes "crackling" noises and doesn't keep a steady volume.
I'm only able to turn it all the way up without it being problematic, but that isn't always suitable :).

Anyone know how I can fix this issue? Thanks in advance.

fabian
ilkka-rissanen, modified 7 Years ago.

Re: Volume Controller "Crackling" Noises

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

It doesn't sound(!) like normal behaviour but you could try to rotate it a few times fully close and open (without signal playing). If that doesn't cure the crackling noise, you should contact your local distributor and request a new unit.
fabian, modified 7 Years ago.

Re: Volume Controller "Crackling" Noises

Youngling Posts: 6 Join Date: 11/20/15 Recent Posts
Thanks, that actually worked.
fabian, modified 6 Years ago.

Re: Volume Controller "Crackling" Noises

Youngling Posts: 6 Join Date: 11/20/15 Recent Posts
Hi,

It doesn't sound(!) like normal behaviour but you could try to rotate it a few times fully close and open (without signal playing). If that doesn't cure the crackling noise, you should contact your local distributor and request a new unit.


Hi Ilkka,

maybe I didn't explain a correctly. The problem is reoccruing now quite strongly. The issue being when I change the volume using the controller, the speakers' volume doesn't change smoothly. Instead, it makes loud cracking noises and the volume is very very jumpy.

Is it the speakers themselves, or the controller? What should I test?
ilkka-rissanen, modified 6 Years ago.

Re: Volume Controller "Crackling" Noises

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Are you sure you have the 9310A and not the 9000A volume controller? They look the same but have different connectors and operation.

http://www.genelec.com/studio-monitors/ ... controller
http://www.genelec.com/studio-monitors/ ... controller
1038, modified 6 Years ago.

Re: Volume Controller "Crackling" Noises

Jedi Master Posts: 340 Join Date: 4/6/09 Recent Posts
Fabian, what speakers are you using?
fabian, modified 5 Years ago.

RE: Re: Volume Controller "Crackling" Noises

Youngling Posts: 6 Join Date: 11/20/15 Recent Posts

Hi guys, 

this is an issue again now. I am using the 9310A Volume Controller with my 8020s connected to my Subwoofer.

So, when playing back music I get this rattling/cracking sound and the volume might jump around a bit aswell once I've stopped changing the volume. I made a quick video (see attachment).

I assume it's the control itself creating this issue, as I got rid of it before by turning the knob all the up and down. But now it's very bad. 

Anyone know wtf is going on?

Attachments:

jani-oksanen, modified 5 Years ago.

RE: Re: Volume Controller "Crackling" Noises

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hi Fabian,

I'm sorry to hear about this issue. If it is in warranty time, you should ask for a new unit from your local distributor. Please let me know where you are from, and I'll provide you contact details.

If it is out of warranty time, you can also contact us at service@genelec.com and I can share few tips that could also help with this problem.

Best Regards,
Jani Oksanen
Factory Service

fabian, modified 5 Years ago.

RE: Re: Volume Controller "Crackling" Noises

Youngling Posts: 6 Join Date: 11/20/15 Recent Posts

Hello Jani,

thanks for your reply. I'd be happy to get some tips on how to fix this. I'll also contact your service via mail as it's out of Warranty.

Fabian