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6010B

satish, modified 7 Years ago.

6010B

Youngling Posts: 3 Join Date: 5/27/14 Recent Posts
Brand new monitors power have gone off. I have purchased them at Bangalore,India. Dealer is accusing me of the problematic speakers. Distributor does not have service at Bangalore, yet the speakers are being sold in Bangalore. Distributor wants the customer to send them to Mumbai. Why should a sale of monitors take place in Bangalore when Genelec/distributor/dealer cannot provide service even under warranty at Bangalore ?
ilkka-rissanen, modified 7 Years ago.

Re: 6010B

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

I am sorry to hear about problems with your brand new speakers. Unfortunately it is not possible to provide professional service at each location where the speakers are being sold. Typically service centre is located at the distributor, in this case, Mumbai. This is a normal way of operating in every country, not just in India.
satish, modified 7 Years ago.

Re: 6010B

Youngling Posts: 3 Join Date: 5/27/14 Recent Posts
It should been made disclosed to me at the time of purchase that I am not going to get service at the city of purchase, Bangalore. I would have decided not to buy the Genelec products due to the lack of service at Bangalore. The customer should not suffer due to lack of transparency on the part of Genelec. This information should have been supplied at the time of sale as open ,forthright and sincere business practices. It is a basic condition that products under warranty will be serviced at the point/city of purchase and not halfway across India or the world. The principle of caveat emptor does not apply here.