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8030A's both stopped working at the same time!

salsoulkid, modified 7 Years ago.

8030A's both stopped working at the same time!

Youngling Posts: 1 Join Date: 1/23/14 Recent Posts
Hi all, neither would come on today, no lights, no sound, most puzzling, and clearly annoying.

Would it be some kind of power surge? Would I replace the fuses? I'm pretty clueless on the tech side of things, so any help would be most appreciated.

Cheers
Jamie
ilkka-rissanen, modified 7 Years ago.

Re: 8030A's both stopped working at the same time!

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

Please notice this: "The Genelec Community Forum is mainly meant for conversations between users, but authorized Genelec staff can take part in conversations from time to time. In case you have a technical problem with your product that requires service or maintenance, please contact your local distributor's service center for advice and support first."
seamus, modified 7 Years ago.

Re: 8030A's both stopped working at the same time!

Youngling Posts: 1 Join Date: 3/23/14 Recent Posts
Well actually I wouldn't mind some advice too, since both of my 8030s mysteriously stopped working today. My ones power on but I don't get any sound at all. I'd appreciate some dialogue before I decide to spend a heap of money sending them to be looked at possibly repaired.
ilkka-rissanen, modified 7 Years ago.

Re: 8030A's both stopped working at the same time!

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

I would advice you to contact your local distributor's service centre for advice and support first: http://www.genelec.com/shop/distributors-network/
juha-p, modified 7 Years ago.

Re: 8030A's both stopped working at the same time!

Youngling Posts: 1 Join Date: 4/5/14 Recent Posts
Same happened to me on these speakers on our summer cabin last fall. Both stopped working. Just got it verified that there is power coming to the speakers.

Genelec - is it possible, that these speakers have some type of weakness with the power electronics?
ilkka-rissanen, modified 7 Years ago.

Re: 8030A's both stopped working at the same time!

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Same happened to me on these speakers on our summer cabin last fall. Both stopped working. Just got it verified that there is power coming to the speakers.

Genelec - is it possible, that these speakers have some type of weakness with the power electronics?

Hi Juha,

Since the 8030 model has been in the market since 2004, we would have noticed if there was some typical failure type, but we haven't noticed this. In general Genelec speakers have very long lifetime and very low failure rate.

If you are from Finland, as your username implies, I recommend you to contact our service department for a service request: http://www.genelec.fi/yhteystiedot/ If the speakers are under warranty, repair is of course free of charge.