Genelec Community Forum has been archived

Thank you for all the years of Community discussions and activity!

The time has come for us to retire the community forums, but we will keep everything available for reading. There is a lot of valuable content written over the years, and you'll be able to access all of that. However, no new posts can be written, or old posts modified.

If you have questions, we recommend you use the Support function on the bottom right corner to contact our Customer Support directly.

Alternatively, if you wish to engage in a community discussion with other people, there are many active forums available. There is also an active, fan managed GENELEC COMMUNITY in Facebook, and many Genelec employees are active in the discussions there.

We are sorry for any possible inconvenience this may cause you, but we hope to hear from you through the other channels mentioned above.

Genelec Support

Message Boards

8240a GLM software problem

maze-studios, modified 8 Years ago.

8240a GLM software problem

Youngling Posts: 6 Join Date: 4/8/11 Recent Posts
Hello everybody, I hope I can solve my problem with your help!

Recently I decided to recalibrate my 8240a speakers with my GLM software because I changed a few thing on my control room. When I set up the microphone and start the software, I don't get any errors. Both of my speakers are identified, in the wiring selection I hear the pink noise from each side correctly.

The problem starts when I set the room tests to begin. I get kind of loop problem, let me explain. The progression bar at the bottom of the windows slowly goes up to 100% while I get the Input Calibration... message 3 times. When the bar reaches 100%, it slowly goes back to 0% and then starts going up again and so on.

In this process, both speaker LEDs are orange all the time, and everything seems normal, when I check the "G" icon on the taskbar it says GLM is runing OK and the software itself is not frozen. I can cancel the operation at any time, but it never gets to the tests.

I am using the same system since I bought the speakers, the only difference is I installed windows 8 pro 64bit. I downloaded the lastest GLM software 1.4.3 from this website and tried using the compatibility with windows 7 mode but it didn't fix it.

Is there a test I can do to check if my GLM hardware is ok? I ran out of ideas since the speakers work perfectly fine and the GLM hardware and software shows no conflict at all.

Thanks in advance!

Fer.
maze-studios, modified 8 Years ago.

Re: 8240a GLM software problem

Youngling Posts: 6 Join Date: 4/8/11 Recent Posts
I am trying on a Mac machine now and the same problem. Something different happens and it is whenever I start the test, a Java update needed shows up so I am going to download it for both windows and mac and see if I can fix it!

Fer.
maze-studios, modified 8 Years ago.

Re: 8240a GLM software problem

Youngling Posts: 6 Join Date: 4/8/11 Recent Posts
Ok, I tried installing the Java 7 but it doesn't work either. Asks me for Java environment 6 SE... Anyways I tried with my laptop with windows 8.1 pro 64bit and it works perfectly so, even if I managed to make the calibration, I am curious and would like to fix it on my studio computer.

Can someone please tell me what are the full requirements for the software to work? I mean, Java, Visual C libraries, etc?
At least I could check the hardware is not broken which is a big relief to be honest.

Thanks!!

Fer.
ilkka-rissanen, modified 5 Years ago.

Re: 8240a GLM software problem

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

You should check that USB selective suspend has been disabled. That has been known to cause problems you describe.