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Service mistake by dealer but I am paying for that! :(

ashish, modified 12 Years ago.

Service mistake by dealer but I am paying for that! :(

Youngling Posts: 6 Join Date: 4/6/09 Recent Posts
Hi..!

This is Ashish Verma, a fresh Audiographer (Film and Television Institute of India, India) from India.
The thing is that I have made a very important dicision of my prof. carrier by ordering a pair of Genelec's New 8020 B, monitor system, and this I did by telling one of my friend who was in Paris, France to bring them with him when he was coming to India on 09-12-2009. Thus I have placed an order to the shop in Paris named HOMESTUDIO (http://www.homestudio.fr).
But by the mistake of the shopkeeper he has deliver Genelec 8020 A system, the previous one (without on-off switch) which I didn't want...and that's why I made it clear with him many times at the time of placing the order, and because there was an additional postal package over their main packaging..there was no reason for suspecting such a mistake.

Now today when he arrived here in India and I saw that they are 8020 A felt very shocked and disappointed since this was my first step towards my carrier and I couldn't get properly what I wanted very much to have! Now there is no chance to send them back to Paris, France.

I just want to ask you if there is any way to exchange them here in India with the 8020 B system from your authorised distributor here in India named Sound Team (http://www.soundteam.in, shiv@soundteam.in). They are still seal packed, I am also agree to pay some reasonable service charges for that.

Hope and waiting for your kind favour, Thank you very much!



-regards:
Ashish Verma
FTII, Pune, India.
Cell: 09370277554
email: ashishv_26@yahoo.co.in
ilkka-rissanen, modified 12 Years ago.

Re: Service mistake by dealer but I am paying for that! :(

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
Hi,

I have forwarded your message to Sound Team. They will be in contact with you!