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bass distortion with 1037

skyw, modified 13 Years ago.

bass distortion with 1037

Youngling Posts: 1 Join Date: 8/17/09 Recent Posts
Hello,

i'm a freelance sound ingeneer, and i'm working since a long time with genelec speakers, i make this post because i have had a problem with a 1037 , they are aproximatively 5 years old, and one of them began to make a strange "Brrrr"on every kick , this distortion became worse when pushing up the level, we've decided to replace the woofer. A couple of weeks later we've received a brand new woofer, after instaling it, surprise, the problem was still there.
After testing, Genelec belgium tell us they've found no problem with that woofer (i think they test it not mounted in the box!) and don't want to change it, arguing we did the replacment by ourselves, and could have damaged it, (No way,we are all professionals), they also suggest us not to put too much bass, because these speakers are not built to support the low end ????!!!!!!????

For the moment dialog is bloqued.

And we still ear a "Brrrr", on each kick
christophe-anet, modified 13 Years ago.

Re: bass distortion with 1037

Jedi Knight Posts: 188 Join Date: 3/23/09 Recent Posts
Hello,

Thanks for your message and sorry to hear about your 1037 problem. First, and as mentioned in our Forum header, service questions should be sent directly to our distributor's service centers for fast and efficient handling.

We understand that there has been a service issue regarding one of your 1037 beginning of 2009 at our distributor's service center in Belgium. The woofer was replaced. The problem described by telephone was some strange noises while experimenting with low frequencies and long term sinus waves around 10-30 Hz. It has not been possible to reproduced nor document such noise problem during the several days of testing at our service center. The product was fully up to specifications at that time. This information was communicated to you and the product was picked up from our service center. If the problem still remains we are happy to have a new look at it, together with you. Please feel welcome!

Furthermore and as suggested, if you need to reproduce long term very low frequency material, please consider also the addition of a subwoofer or a larger loudspeaker model, which could provide the high SPL and low frequencies you are looking for. Depending on your room volume, geometry, acoustic treatment as well as your monitoring installation, we could guide you to a proper monitoring solution and loudspeaker placement.

Once again, sorry for the inconvenience it has created. Hope to hear from you soon.
Best regards,