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8330A metallic artifact when changing volume of using the mute/dim/-40.0dB

burntnerve, modified 5 Years ago.

8330A metallic artifact when changing volume of using the mute/dim/-40.0dB

Youngling Posts: 2 Join Date: 7/29/17 Recent Posts

hi 

I absolutely am in love with the 8330A monitors.

but I have just noticed something new happening when I use the GLM software and change the  volume or use the mute , Dim , -40.0dB or -50dB preset levels whilst signal is running through the system. I can hear a high frequency metallic noise that I didn't hear before. 

is this normal? 

jani-oksanen, modified 5 Years ago.

RE: 8330A metallic artifact when changing volume of using the mute/dim/-40.

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hi,

Is it possible that you record short audio/video clip about the issue, and send it to our service email? Please send it to: service@genelec.com

Thank you, and we will get back to you by e-mail,
Jani Oksanen
Factory Service Team