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GLM 3.0 Beta, problem upgrading speaker firmware

spege, modified 5 Years ago.

GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 8 Join Date: 12/9/12 Recent Posts

Hi,

I installed GLM 3.0.0 Beta build 115 and upgraded the Network Interface firmware.

I also upgraded the firmware of three 8240´s' but upgrading the firmware of the 8330´s fails. The progress bar goes to about 50% and then there comes an error message saying "Update failed!" and the loudspeaker´s led blinks yellow. Power cycling the speakers and restarting GLM resets the situation.

-Pekka

ilkka-rissanen, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts

Hi,

Can you please contact us through GLM's "Help | Get Support" menu so that we can see your setup file. Thank you!

spege, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 8 Join Date: 12/9/12 Recent Posts

Apparently no.

I have the non-cloud variant of GLM 3.0, and when I click Help - Get Support (after having logged in to my cloud account in GLM), I get dialog "Warning. Current setup is not available in your cloud account. OK". When I click "OK" it seems as nothing happens except the dialog closes. Or did it send some info to you?

I didn´t find easily the cloud  variant installer for Mac, so I couldn´t test with that.

ilkka-rissanen, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
GLM3 build 115 includes both, local and cloud variants of the AutoCal calculation. In order to use the cloud calculation, you have to tick "Use AutoCal Cloud" on the calibration page of the setup (same page where you define microphone serial number, siglepoint or multipoint calibration etc). Once you have run the cloud AutoCal even once, you are able to ask for support through Help menu.
spege, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 8 Join Date: 12/9/12 Recent Posts

Oh, okay. Thanks for the advice.

I've done that now and you should have received the setup file.

ilkka-rissanen, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts
We have received your message and setup file. We will investigate the problem and get back to you as soon as possible.
tjormola, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 2 Join Date: 11/3/17 Recent Posts

Hi,

I'm probably having the same problem. I just calibrated a fresh 5.1 setup of 8330As and a 7350A. One of the purchased 8330As was older batch with factory-installed firmware of 1.0.6.1793, other speakers and the sub were running the latest FW version. With the older speaker upgrading the FW fails with both GLM2 and GLM3 as described in the AP of this thread. Using a MacBook Pro with macOS 10.13 High Sierra. Will enable the cloud stuff (or junk if you ask me ;) later for better diagnostics.

tjormola, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 2 Join Date: 11/3/17 Recent Posts
Support request submitted via GLM3.
ilkka-rissanen, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts

Hi all,

You should download and install the latest GLM 3 Beta build 117. The firmware update bug is fixed there.

https://www.community.genelec.com/forum/-/message_boards/message/961078#_19_message_961078

spege, modified 5 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 8 Join Date: 12/9/12 Recent Posts

Yep, that helped, thanks!

However, the GLM software installation failed on Mac at a late phase, but that doesn´t seem to harm much.

andyghisoiu, modified 2 Years ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Youngling Posts: 1 Join Date: 12/3/20 Recent Posts

SAME PROBLEM! speakers is down!!!!!!!

antong, modified 1 Year ago.

RE: GLM 3.0 Beta, problem upgrading speaker firmware

Padawan Posts: 76 Join Date: 6/12/20 Recent Posts

@andyghisoiu I'm very sorry to hear you are experiencing problems. Please, contact us at support@genelec.com with detail on your issue and our specialists will help you!

Anton,
Factory service team