High End Gone

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rennz, modified 5 Years ago.

High End Gone

Youngling Posts: 9 Join Date: 1/12/15 Recent Posts

Hi,

I turned on my speakers this morning and the high end has gone from one of them. It was working perfectly yesterday and i don't play my music at a high volume. Its like there is a lowpass filter on one of them. I've tried switching speakers and cables but still a problem.

This is the second problem i've had in two months and I can't afford to have speaker issues again. Last time they where is repair for over a month.

What can I do? Please help

Aaron

ilkka-rissanen, modified 5 Years ago.

RE: High End Gone

Yoda Posts: 2564 Join Date: 3/23/09 Recent Posts

Please fill out product service enquiry form here so that we can provide you support.

https://www.genelec.com/customer-service

rennz, modified 5 Years ago.

RE: High End Gone

Youngling Posts: 9 Join Date: 1/12/15 Recent Posts

This is unacceptable. I've paid over £1000 for high end speakers I didn't expect to have problems with them after only a couple of years.

Now I'm going to have to pay a courier to drive them 163 miles away and have no speakers again until they are fixed.

This is the second problem within three months.

I really don't want to send my speakers off with a courier again but what choice have I got?

I'm absolutley livid, this shouldn't happen to high end speakers

rennz, modified 5 Years ago.

RE: High End Gone

Youngling Posts: 9 Join Date: 1/12/15 Recent Posts

I am at the end of my tether with Genelec.

I bought high end speakers, not only for a great sound, but so they would last me many years. (Genelec 8040)

First, both speakers totally stopped working, and after contacting Genelec, I get told to send them to a company in London (HBB) (163 miles away) to get them fixed (which cost me over £50 to send). The engineer tells me that it was an electrical fault which my warranty did not cover so I had to pay for them to be fixed, plus it took weeks to get them back from which I lost money through work ( I work in the music industry full time as a freelance mastering, mixing engineer as well as music production and composition).

A few months later the high end totally disappeared on one of the speakers. So I get told to send them to HBB again. Luckily the speaker started working over Christmas so I was able to finish music projects and keep my clients happy. The high end kept going, but if I turned it off and back on it would sometimes come back.

Later, the problem gets worse and the high end wouldn’t come back at all, so I decide to contact HBB again and get the speaker fixed once a for all. So I spend another £50 to send them to London.

3 WEEKS LATER and the engineer hasn't even looked at it yet. I’m losing money through work plus I am potentially losing clients. As many know the music business hard and if I keep putting off clients because of my speaker I could potentially lose their business.

I pay over £1400 for high end speakers and I feel like i’ve been mugged off. But what can I do? I’ve asked for replacement speakers but keep getting ignored.

Genelec are great speakers when they work but the customer service is absolutely disgusting. I've never been so disappointed with a product in my life. This is potentially ruining my career I have worked so hard for.

Please sort this out Genelec ASAP

hanka, modified 4 Years ago.

RE: High End Gone

Youngling Posts: 0 Join Date: 11/10/18 Recent Posts

rennz:

I am at the end of my tether with Genelec.

I bought high end speakers, not only for a great sound, but so they would last me many years. (Genelec 8040)

First, both speakers totally stopped working, and after contacting Genelec, I get told to send them to a company in London (HBB) (163 miles away) to get them fixed (which cost me over £50 to send). The engineer tells me that it was an electrical fault which my warranty did not cover so I had to pay for them to be fixed, plus it took weeks to get them back from which I lost money through work ( I work in the music industry full time as a freelance mastering, mixing engineer as well as music production and composition).

A few months later the high end totally disappeared on one of the speakers. So I get told to send them to HBB again. Luckily the speaker started working over Christmas so I was able to finish music projects and keep my clients happy. The high end kept going, but if I turned it off and back on it would sometimes come back.

Later, the problem gets worse and the high end wouldn’t come back at all, so I decide to contact HBB again and get the speaker fixed once a for all. So I spend another £50 to send them to London.

3 WEEKS LATER and the engineer hasn't even looked at it yet. I’m losing money through work plus I am potentially losing clients. As many know the music business hard and if I keep putting off clients because of my speaker I could potentially lose their business.

I pay over £1400 for high end speakers and I feel like i’ve been mugged off. But what can I do? I’ve asked for replacement speakers but keep getting ignored.

Genelec are great speakers when they work but the customer service is absolutely disgusting. I've never been so disappointed with a product in my life. This is potentially ruining my career I have worked so hard for.

Please sort this out Genelec ASAP

Hey, has this issues been solved??, seems like their is a communication problem, either you have not gotten in touch with the right people

or someone is not takeing your issue as priority..

jani-oksanen, modified 4 Years ago.

RE: High End Gone

Jedi Master Posts: 449 Join Date: 3/30/17 Recent Posts

Hello,

I'm sorry that we had not replied to this old thread. This issue have been solved with the customer directly by e-mail. His monitors are now working.

Best Regards,
Jani Oksanen
Customer Support Team

kelseydurbin, modified 5 Years ago.

RE: High End Gone

Youngling Posts: 3 Join Date: 11/9/17 Recent Posts

I think you should contact an electricians.